Problems Accessing Databases
Are you unable to log into AGent?
Are you having problems accessing eBooks-NetLibrary?
Are you unable to access a particular database?
Are you unable to log into AGent?
Doublecheck that you are typing in your Chaffey ID number and date of birth in the proper format:
Your seven-digit Chaffey ID number (no initials) goes in the first box and your six-digit
birthdate (two numbers for the month, two for the day, and the
last two numbers of the year) with no slashes, spaces, or anything
else between the numbers goes in the second box.
Are you currently registered for a class at Chaffey this semester, and are your fees
paid? If not, you will not be able to get access to AGent. Keep
in mind that records are only updated once a day, so you will not
be able to access AGent until the business day after you have registered and
paid.
Do you have library fines of over $10.00 or any overdue library books? If so, your access to AGent may be blocked. Library fines can be paid at the Circulation Desk.
If you are currently
enrolled and you are still unable to login, please contact the Reference Desk (phone: (909)652-6808 or (909)652-8115, email: library@chaffey.edu) and a librarian can assist you.
Are you having problems accessing eBooks-NetLibrary?
eBooks-NetLibrary, will often prompt users for a username and password when trying to access it off campus, even if you have successfully logged in through AGent.
Creating an ebooks-Netlibrary account (Note: you need to do this process at one of the centers or the Rancho campus):
1. From the front page of ebooks-NetLibrary, click on the link labeled “Create a Free Account” in the upper right of the screen.
2. This will take you to a form to fill out. Make sure that each area of the form with a red asterisk is filled out, otherwise you will get an error message when the form is submitted.
3. Keep a record of your user name and password. It will be good for a semester.
If the Library is open, you can call the Reference Desk at (909)652-6808 or (909)652-8115 and a librarian can create an account for you as long as you are currently a student here at Chaffey. Or, email us at library@chaffey.edu.
Are you unable to access a particular database?
Please let us know! If the Library is open (Hours), please give the Reference Desk a call at (909)652-6808. Or, you can contact us via email at library@chaffey.edu.
We have been experiencing some technical issues with one of our database providers during the past month so here are some alternative databases you might try:
| Unable to access: |
Try: |
| Opposing Viewpoints Resource Center |
CQ Press (CQ Reports) |
If you are having problems with web pages loading slowly or with a database giving an error message such as “You are not authorized to view…”, you might try clearing the cache on the computer.
Clearing the ‘cache’ on a computer:
Internet Explorer
1. On the web browser toolbar, click on Tools on the tool bar.
2. From the Tools menu, select Internet Options.
3. Click on the Delete button under the Browsing History section.Place a check in the boxes next to Temporary Internet Files, Cookies and History, then press the Delete button on the page. It may take the computer a couple minutes to perform these functions.
4. To finish, press OK on the Internet Options page.
5. Close completely out of Internet Explorer and reopen.
Changing the privacy settings on your web browser is another option to try. Many of our databases require acceptance of cookies, such as JSTOR. To change privacy settings:
Internet Explorer
- On the web browser toolbar, click on Tools.
- Click on the Privacy tab.
- Click on the Settings button.
- Under Filter Level, select Low: allow pop-ups from secure sites.
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